From Crisis to Restored — In That Order

Step 1

Live Dispatch & Triage

You call. A licensed technician — not a call center — picks up the phone. We ask the right questions: where is the water, how long has it been there, is the source still active, do you know your insurance carrier? While we are talking, the dispatcher is already paging the closest crew.

You will get a confirmation text with the crew's ETA, usually within 30 minutes of hanging up. If you need help shutting off the water or killing power, we walk you through it on the call.

Step 2

On-Site Inspection & Assessment

We arrive in 30 minutes or less. The crew lead introduces themselves, walks the affected area with you, and gets to work documenting. Using moisture meters, thermal cameras, and high-resolution photos, we map exactly how far the water has spread — including into walls, sub-floors, and insulation you cannot see.

Before any extraction equipment fires up, you get a clear walkthrough of what we found, what we recommend, and how it will be billed to your insurance company. No surprises, no upsells.

Step 3

Water Extraction

Standing water comes out first. Truck-mounted extractors pull thousands of gallons per hour, far more than any portable unit. Submersible pumps handle deep basement flooding. Weighted extractors squeeze water out of carpet pad. The goal is to remove every drop we can before drying equipment goes in.

For Category 2 (gray) and Category 3 (black) water, we wear full PPE and dispose of contaminated materials following EPA and IICRC protocols.

Step 4

Structural Drying & Daily Monitoring

This is the step that decides whether you keep your floors or pay to replace them. We set up high-velocity air movers and commercial low-grain refrigerant dehumidifiers calibrated to your specific structure and material types. Equipment runs continuously, typically 3 to 5 days.

A technician returns daily to record moisture readings on every affected material, adjust equipment placement, and confirm drying is on track. We do not pull equipment until materials hit dry-standard readings.

Step 5

Antimicrobial Treatment & Sanitization

Any water event over 24 hours risks microbial growth. Once materials hit dry-standard, we apply EPA-registered antimicrobial treatments to surfaces that came in contact with water. For Category 2 and 3 events, we add disinfection and odor control. If mold has already started, our IICRC-certified mold remediators contain and remove it under negative pressure.

Step 6

Repairs & Reconstruction

Drywall replacement, flooring, paint, trim, cabinetry — we carry the rebuild in-house with the same crew that handled the cleanup. One company, one estimate, one warranty. No coordinating between a water guy, a drywall guy, a flooring guy, and a painter.

Step 7

Final Walkthrough & Insurance Documentation

We finish with a full walkthrough, sign off on completed scope, and hand over a complete documentation package to your insurance adjuster — photos, moisture logs, equipment-day counts, antimicrobial product data sheets, and a written certificate of completion. Most claims close without a single follow-up question.