Privacy Policy

Overview

QuickRestore Water Damage ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit quickwaterrestore.com or contact us for service, how we use that information, and the choices available to you.

By using our website or contacting us, you agree to the practices described in this policy.

Information We Collect

We collect two types of information:

1. Information You Provide

Phone calls: When you call our emergency dispatch lines, we collect your name, address, phone number, a description of the situation, and your insurance information if you choose to share it. This information is used to dispatch a crew, provide service, and (when applicable) bill your insurance carrier.
Email: If you email us, we receive the email address you used and any content you include in your message.

2. Information Collected Automatically

Usage data: Standard server logs including IP address, browser type, pages visited, referring URL, and timestamps.
Cookies and similar technologies: We may use cookies and similar technologies to remember your preferences and analyze site usage. You can disable cookies in your browser settings.

How We Use Information

We use the information we collect to:

Dispatch emergency crews and provide water damage restoration services
Communicate with you about your service request, scheduling, and follow-up
Bill your insurance company directly (with your authorization)
Improve our services, website, and customer experience
Comply with legal obligations and resolve disputes
Detect and prevent fraud or unauthorized activity

We do not sell, rent, or trade your personal information to third parties.

Information Sharing

We share information only when necessary to provide service or comply with the law:

Insurance carriers: When you authorize us to bill your insurance company directly, we share documentation of your loss with your carrier and assigned adjuster.
Service providers: Third parties that help us operate our business (such as accounting, billing, IT support) with appropriate confidentiality obligations.
Legal compliance: When required by law, court order, or to protect the safety of any person.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, theft, misuse, and unauthorized access. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may:

Decline to provide information, though this may limit our ability to serve you
Disable cookies in your browser (some site functionality may be affected)
Request access to or correction of personal information we have about you
Request deletion of your information, subject to legal retention requirements

To exercise these rights, contact us at [email protected].

Children's Privacy

Our services are intended for adult homeowners and property managers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or our privacy practices:

Email: [email protected]
Phone (Nassau County): (516) 555-0100
Phone (Suffolk County): (631) 555-0100